Your Peace of Mind Comes First at CityLinkExpress

At CityLinkExpress, we stand behind the quality of our used auto parts and nationwide delivery service. We understand the importance of trust when purchasing used parts, and that’s why every major component we supply — such as used engines, used transmissions, and ECMs — is backed by a transparent warranty and return policy. Our goal is to give you complete confidence from the moment you place your order until the part is installed.

🛠️ Warranty Coverage

At CityLinkExpress, quality and reliability are our top priorities. Most major components, including used engines, used transmissions, and ECMs, come with up to a 24-month (2-year) limited warranty, depending on the part and listing.

✅ What’s Covered

  • Defects in materials or workmanship at the time of delivery
  • Failures of covered internal components under normal operating conditions
  • Engines: cylinder heads, crankshafts, pistons, camshafts, rockers, engine blocks, etc.
  • Transmissions: internal gears, valve bodies, shafts, and torque converters

❌ What’s Not Covered

Labor, towing, rental vehicle, or diagnostic costs

External or bolt-on components (sensors, wiring, manifolds, accessories)

Damage resulting from improper installation or misuse

Failures due to lack of maintenance (non-replacement of fluids, gaskets, filters, etc.)

🧾 Warranty Activation

To activate your warranty and ensure full coverage:

  • The part must be installed by a certified mechanic
  • Proof of professional installation may be required
  • For engines and transmissions, always replace seals, filters, fluids, and gaskets before use

📌 Improper installation or lack of proof may void your warranty.

🔁 Return Policy

Your satisfaction is our top priority. If there’s an issue with your order, we’ll do everything possible to make it right.

✅ Return Eligibility

  • Returns must be requested within 10 business days of delivery
  • Parts must be unused, uninstalled, and returned in original condition
  • All returns require prior authorization from our support team
  • Include all original packaging, documents, and components

⚠️ Damaged or Incorrect Parts

  • Must be reported within 3 business days of delivery
  • Once verified, we’ll arrange for a replacement or refund

🚚 Return Shipping

  • The buyer is responsible for return shipping unless the error was ours
  • Authorized returns are subject to a 25% restocking and handling fee

📦 Returns without prior approval will not be accepted.

💸 Cancellations

We understand plans can change. You can cancel under the following conditions:

Within 4 hours of placing the order: No charge

Within 48 hours: 10% restocking fee applies

After 48 hours: Eligible only under our return policy

🚛 Shipping Information

Estimated delivery: 7–10 business days

We do not ship to P.O. Boxes or APO/FPO addresses

A $100 residential delivery fee applies unless otherwise specified

Buyer is responsible for shipping costs on refused deliveries

📍 Every order is confirmed via email before being processed for your assurance.

🧰 Your Responsibilities as a Buyer

To ensure a smooth and valid transaction:

Confirm you’re ordering the correct part (we offer VIN-based part matching)

Inspect your delivery upon arrival and report any issues immediately

Have your part installed by a certified professional to maintain warranty eligibility

Keep your invoice and installation records for warranty verification

📞 Need Help?

Whether you’re requesting a quote, filing a warranty claim, or returning a part, our team is ready to assist you.

👉 Email: support@citylinkexpress.com

👉 Phone: (346) 291-1324

Our dedicated agents are available 7 days a week to provide quick and reliable support.

⚖️ Legal Notice

This policy outlines the complete agreement between you (the buyer) and CityLinkExpress.
By placing an order, you acknowledge that you’ve read and accepted our warranty, return, and shipping policies.
All sales are governed by the Uniform Commercial Code (UCC) and applicable state laws.

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