Effective Date: January 2026
These SMS Terms & Conditions (“SMS Terms”) govern your participation in the CityLink Express text messaging program (“SMS Program”). By opting in to receive text messages from CityLink Express, you agree to these SMS Terms.
CityLink Express operates the website citylinkexpress.store.
- PROGRAM DESCRIPTION
CityLink Express may send SMS messages including but not limited to:
• Order confirmations
• Shipping updates
• Delivery notifications
• Customer support responses
• Promotional offers
• Marketing alerts
• Account related notifications
Message frequency varies based on user interaction and subscription preferences.
- CONSENT TO RECEIVE MESSAGES
By providing your mobile phone number and opting in, you expressly consent to receive text messages from CityLink Express.
Consent includes agreement to receive:
• Recurring automated marketing messages
• Transactional and service related messages
Consent is:
• Not a condition of purchase
• Specific to CityLink Express
• Limited to the campaign or purpose described at opt-in
We do not treat consent as blanket permission for unrelated campaigns.
You agree that:
• You are the authorized user of the mobile number provided
• You are at least 18 years old
• You provided consent knowingly and voluntarily
We do not purchase, sell, rent, or share consent.
- MESSAGE AND DATA RATES
Message and data rates may apply.
Charges are determined by your wireless carrier.
CityLink Express is not responsible for carrier fees.
- OPT OUT INSTRUCTIONS
You may opt out at any time by replying:
STOP
END
CANCEL
UNSUBSCRIBE
QUIT
After opting out, you will receive one final confirmation message and will no longer receive marketing text messages unless you re-subscribe.
We will process opt-out requests immediately.
You may re-enroll by opting in again through our website.
- HELP INSTRUCTIONS
For assistance, reply:
HELP
Or contact us at:
Email: support@citylinkexpress.store
Website: https://citylinkexpress.store
- CONSENT RECORD RETENTION
In accordance with carrier and industry requirements, we retain records of SMS consent for a minimum of four years or longer if required by applicable law.
Consent records may include:
• Timestamp of opt-in
• Method of opt-in
• Campaign description
• Phone number provided
• Confirmation message record
Zoom or wireless carriers may request proof of opt-in at any time.
- CAMPAIGN REGISTRATION
CityLink Express complies with U.S. carrier requirements including:
• Brand registration
• Campaign registration
• A2P 10DLC compliance
Failure to comply with carrier rules may result in blocking or suspension of messaging services.
- MESSAGE DELIVERY DISCLAIMER
SMS delivery is subject to effective transmission by your wireless carrier. Delivery is not guaranteed.
CityLink Express and its messaging service providers are not liable for delayed or undelivered messages.
- PROHIBITED CONTENT
CityLink Express will not send text messages that contain:
• Illegal content
• Fraudulent content
• Misleading information
• Spam
• Malware
• Adult or age-restricted material
• Prohibited high-risk financial content
• Cannabis or illegal prescription promotions
We comply with applicable carrier and industry content standards.
- AGE RESTRICTIONS
Our SMS Program is not directed to individuals under 18 years of age. We do not knowingly collect consent from minors.
- PRIVACY
Your personal information is handled in accordance with our Privacy Policy, available at:
We do not sell or share your SMS opt-in data.
- PROGRAM MODIFICATIONS OR TERMINATION
CityLink Express reserves the right to modify or terminate the SMS Program at any time without notice.
- LIMITATION OF LIABILITY
CityLink Express is not responsible for:
• Carrier delivery failures
• Service interruptions
• Message delays
• Wireless network issues
To the fullest extent permitted by law, we disclaim liability for damages related to SMS participation.
- GOVERNING LAW
These SMS Terms are governed by the laws of the United States and the applicable state in which CityLink Express operates.