CityLink Express
Effective Date: January 2026

CityLink Express (“Company,” “we,” “our,” or “us”) operates the website citylinkexpress.store. We are committed to protecting your privacy and maintaining transparency regarding how we collect, use, and safeguard your personal information.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

  1. INFORMATION WE COLLECT

We may collect the following information when you use our website:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Messages you send to us
• Device and browser information
• IP address

If you opt in to receive SMS communications, we collect:

• The mobile number provided
• Timestamp of consent
• Method of consent
• Campaign description
• Confirmation of opt-in

  1. HOW WE USE YOUR INFORMATION

We use your information solely for legitimate business purposes, including:

• Providing quotes upon request
• Sending product images when requested
• Processing orders
• Sending order confirmations
• Providing shipping and tracking updates
• Responding to customer service inquiries
• Maintaining two way communication with customers
• Sending marketing messages only if consent is provided

We use SMS strictly for customer communication, quotes, order updates, tracking notifications, and approved promotional communications where consent has been obtained.

  1. MOBILE INFORMATION PRIVACY

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Your phone number and SMS consent data are used solely by CityLink Express for the purposes described in this Privacy Policy.

  1. SMS CONSENT AND OPT OUT

By providing your mobile number and opting in, you consent to receive SMS messages from CityLink Express.

Message frequency varies.
Message and data rates may apply.

You may opt out at any time by replying:

STOP
END
CANCEL
UNSUBSCRIBE
QUIT

You may request assistance by replying HELP.

Consent records are retained in accordance with applicable regulations and carrier requirements.

  1. DATA SECURITY

We implement reasonable technical and administrative safeguards to protect your information from unauthorized access, misuse, or disclosure.

  1. AGE RESTRICTION

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect information from minors.

  1. YOUR RIGHTS

You may:

• Request access to your information
• Request correction of your information
• Request deletion of your information
• Withdraw SMS consent at any time

To make a request, contact:

support@citylinkexpress.store

  1. POLICY UPDATES

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

  1. CONTACT INFORMATION

CityLink Express
Website: https://citylinkexpress.store
Email: support@citylinkexpress.store

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or opt in to receive SMS communications.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

  1. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Personal Information
• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment details
• Order history

B. Automatically Collected Information
• IP address
• Browser type
• Device type
• Pages visited
• Time spent on site
• Cookies and tracking data

C. SMS Consent Information
If you opt in to receive SMS communications, we collect:
• Timestamp of consent
• Method of consent (web form, checkout, keyword, etc.)
• Campaign type consented to
• Phone number provided
• Confirmation message record

We retain SMS consent records for at least four years in accordance with industry and carrier requirements.

  1. HOW WE USE YOUR INFORMATION

We use collected information to:

• Process and fulfill orders
• Provide shipping updates
• Respond to customer service requests
• Improve website functionality
• Send transactional communications
• Send marketing communications (only with proper consent)
• Comply with legal obligations

We do not sell or rent your personal information.

  1. SMS TEXT MESSAGING POLICY

If you opt in to receive text messages from CityLink Express:

• You consent to receive recurring automated marketing or transactional SMS messages.
• Message frequency varies.
• Message and data rates may apply.
• Consent is not a condition of purchase.

We comply with U.S. carrier and A2P 10DLC requirements, including:

• Registration with The Campaign Registry where required
• Clear sender identification in each message
• Functional opt-out mechanisms
• No purchased or rented phone lists
• No consent sharing across brands

Consent applies only to CityLink Express and only to the campaign for which consent was granted.

We do not send messages unrelated to the consented purpose.

  1. OPT-OUT RIGHTS

You may opt out of SMS communications at any time by replying:

STOP
END
CANCEL
UNSUBSCRIBE
QUIT

Upon receiving your opt-out request, we will immediately cease sending further marketing messages and send one confirmation message stating you have been unsubscribed.

You may re-subscribe by opting in again through our website.

  1. HELP INSTRUCTIONS

For assistance regarding SMS communications, you may:

Reply HELP
Or contact us at: support@citylinkexpress.store

  1. CONSENT REQUIREMENTS

We do not:

• Buy or sell phone lists
• Use misleading opt-in language
• Send messages outside the scope of consent
• Use deceptive messaging techniques
• Use content designed to evade carrier detection

If consent is collected on behalf of a third party, the third party will be clearly identified.

  1. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to:

• Improve user experience
• Analyze traffic
• Provide relevant advertising

You may disable cookies in your browser settings.

  1. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. However, no system can guarantee absolute security.

  1. AGE RESTRICTIONS

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors.

  1. YOUR RIGHTS

Depending on your state of residence, you may have the right to:

• Access personal data
• Request correction
• Request deletion
• Opt out of marketing communications

To exercise these rights, contact: support@citylinkexpress.store

  1. POLICY UPDATES

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

  1. CONTACT INFORMATION

CityLink Express
Website: https://citylinkexpress.store
Email: support@citylinkexpress.store

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